Terms and Conditions

This is the USER AGREEMENT for all orders placed through IMEI Phone Unlock website. Before purchasing through Imeiphoneunlock.com or any site owned/operated by Imei Phone Unlock, you need to verify that you accept these Terms and Conditions.

KEY POINTS

  • Terms on imeiphoneunlock.com website regulate the rules for navigating third party services on our website.
  • Imeiphoneunlock.com website is in affiliation with third party service providers, including officialiphoneunlock.co.uk, cellunlocker.co.uk, appleiphoneunlock.uk, iphoneimei.net and unlockbase.net.
  • Please check final Terms of the service supplier about your order before submitting the payment.
  • The team of imeiphoneunlock.com website does not hold any records or funds of the orders.
  • Customer service is provided directly by the third party supplier.
  • If you need information about your order, please reply to the confirmation email you got after placing the order.
  • All sales placed through imeiphoneunlock.com are final.
  • There are no refunds for any product sold through imeiphoneunlock.com website.
  • Customer is responsible for purchasing the correct product/service.
  • Blacklisted/Stolen phones may not work in their original network or even in the same country after unlock.
  • There are NO Refunds for delayed orders.
  • All products/services through imeiphoneunlock.com and notifications are delivered via email from our supplier.
  • All products and services through imeiphoneunlock.com are non-returnable.
  1. SUMMARY

1.1 Every order is processed after the customer has accepted this agreement and paid the correct amount through imeiphoneunlock.com.
1.2 Delivery times are rough estimates based on previous data collected by our supplier.
1.3 Delivery Times are noted in Business Days, every week has 5 business days.
1.4 Each product has a different delivery time noted on the product page.
1.5 Imeiphoneunlock.com offers official IMEI phone unlocking solutions through third party suppliers.
1.6 Mobile service providers have the right to reject any type of unlock request that it deems to cause damage or violate the agreement with the customer.
1.7 Mobile service providers have the right to modify unlock status of the phone without any notification.

  1. CANCELLATIONS

2.1 There are no cancellations or changes to the order after the order has been placed.
2.2 If we detect fraud or any other type of fraudulent activity, our supplier has the right to relock the phone and contact authorities.
2.3 Bank disputes/chargebacks are considered as fraudulent activity and will be acted accordingly.

  1. LEGAL

3.1 All products and services sold by imeiphoneunlock.com suppliers are legal in the United States, Canada and most parts of Europe.
3.2 Customer is responsible to check local laws before purchasing.
3.3 Customer takes full responsibility for using these services.

  1. ASSUMPTIONS

4.1 We assume that the customer has read and understands information provided on this site.
4.2 We assume that the customer understands and follows this T&C agreement.

  1. CUSTOMER RESPONSIBILITES

5.1 Customer is responsible to check that their device will work with their chosen carrier before placing the order.
5.2 Customer must verify their device status and information before placing the order.
5.3 Customer is responsible to give only correct information through imeiphoneunlock.com website.
5.4 Customer is responsible to make sure that they can receive email from the supplier.
5.5 Customer must be honest and answer all questions in best of their ability while communicating with the service provider.
5.6 Customer must adhere to Terms and Conditions.

  1. UNLOCK DELIVERY

6.1 Each product/service price is listed on the website through our third party supplier’s website.
6.2 Pre-Order price may not be final and will be delivered via email.
6.3 All imeiphoneunlock.com suppliers’ products/services and notifications are delivered via email.
6.4 Delivery times can vary up to 1 week from the time noted on the product page.
6.5 If delivery times increase significantly, the supplier will notify the customer accordingly.
6.6 All orders are processed during regular business hours from Monday to Friday (9am – 6pm EST)
6.7 Phone activation instructions and other information will be provided via email.
6.8 Unlock codes and iCloud information are delivered via separate email.
6.9 There are no unlock codes for Apple devices, instead, customer will receive an email confirmation of successful unlock.
6.10 Emails are delivered based on the email address given by the customer during checkout process. Customer is obligated to provide their correct email address and make sure that they have access to the given email. Temporary or fake email addresses will not be accepted.

  1. BACKUP OF DATA

7.1 Customers are responsible to back up their data before unlock. In case the device has been jailbroken before the official unlock, you may need the backup of your data in iTunes. Imeiphoneunlock.com does not take any responsibility for the loss of clients’ data.

  1. REFUNDS ARE NOT GIVEN

8.1 When unlock order is delayed.
8.2 If the IMEI is noted as UNLOCKED based on the server report/network check.
8.3 If the IMEI number given by the customer is wrong.
8.4 If customer purchases a wrong product/service or tries to unlock phone with incorrect and cheaper service. For example, tries to unlock on contract/financed phone with “Clean” method.
8.5 No refunds for blacklisted phones if they relock after a successful unlock.
8.6 No refunds for a blacklisted phone that does not work with your carrier or in your country. Customer must make sure that their phone is not blacklisted in the network/country that they will be using it with.
8.7 No refunds for phones that have a hardware problem/malfunction and will not get service.
8.8 No refunds for pre-order payments if you decide later not to unlock.
8.9 When unlock was successfully completed but your phone does not support the carrier that you want to use. Customer is responsible for making sure that their phone will work in CDMA or GSM network.
8.10 When customer fails to communicate or provide required information.
8.11 If your phone does get relocked.
8.12 If phone was already unlocked before the order was placed.
8.13 If your phone does not work because of iCloud lock. 

  1. UNLOCK DIRECTIONS

9.1 Directions on how to complete the unlocking process and activation are sent via email. Customer is responsible for checking their email.
9.2 Before thinking that unlock did not work, please make sure that you have the newest operating system installed on your device. We do not take any responsibility for failed unlocks or not working solutions if device is running on outdated operating system. All operating systems that are 2 years old or older are considered outdated.
9.3 In case you do not see a “Congratulations” notification in iTunes informing that your iPhone has been unlocked, it does not mean that your iPhone has not been unlocked. This simply means that the device connected to Internet earlier and already activated itself.
9.4 If initial activation does not work, restore your Apple device in iTunes as a brand-new device. Do not restore from old data backup.
9.5 You can also check your phone unlock status from a third party site.
9.6 Our supplier’s service does not give any type of jailbreak, upgrade / downgrade, or activating guidelines.

  1. PRIVACY POLICY

10.1 Imeiphoneunlock.com takes all reasonable safety measures to protect client information on this website. We can not give guarantees about data submitted to third party websites through our site; this includes payment information during the checkout process.
10.2 Client information may be stored for financial, marketing, and/or statistical purposes.
10.3 Imeiphoneunlock.com does not store any credit card information, all transactions are processed through our third party supplier’s website with trusted and well known payment processing companies.
10.4 Clients may request their information to be removed from our records at any given time.
10.5 You need to read and accept our Privacy Policy to navigate on imeiphoneunlock.com website and to place orders through our website with the third party suppliers. You can find this information here: Privacy Policy

  1. SECURITY

11.1 All transactions and information submitted to this site are encrypted with Secure Socket Layer (SSL).
11.2 We do not store any financial or critical information about our clients.
11.3 We do our best to protect client information from other parties.

  1. SCAMS & DECEPTION

12.1 We log IP addresses for suspicious activity and fraud detection. If we detect fraud, we will report it to corresponding authorities.
12.2 Our supplier does not tolerate any fraud orders; the team takes all necessary steps to fight fraud. In case of fraud, £100 of administration fee may be added to the order which will have 30-days grace period for the client to pay up.
12.3 If necessary, fraudulent orders and IMEI numbers will be blocked and reported to Apple.
12.4 Credit card disputes and cases after a successful unlock or prior to will be considered as an attempted fraud and we will blacklist IMEI to block the phone from any global network.
12.5 Breaking Terms and Conditions will be considered as fraudulent activity and will be acted accordingly.

BY PURCHASING THROUGH IMEIPHONEUNLOCK.COM – YOU ARE ACCEPTING ALL TERMS AND CONDITIONS DESCRIBED. THIS IS LEGALLY BINDING.